Privacy Policy

 
  1. SimpliGRC is committed to maintaining your personally identifiable information’s accuracy, confidentiality, and security. As part of this commitment, our privacy policy governs our actions regarding the collection, use, and disclosure of Personal Identifiable Information (PII). The basis of our privacy policy include the values set by the Canadian Standards Association’s Model Code for the Protection of Personal Information and Canada’s Personal Information Protection and Electronic Documents Act.
  2. Introduction

Maintaining and protecting the PII under our control is our responsibility. We have designated an individual(s) who is/are responsible for compliance with our privacy policy.

  1. Identifying Purposes

We collect, use and disclose PII to provide you with the requested product or service and offer you additional products and services we believe you might be interested in. The purposes for which we collect PII will be identified before or at the time we collect the information. In certain circumstances, the purposes for which information is collected may be clear, and consent may be implied, such as where your payment information is provided as part of the order process.

  1. Consent

Your knowledge and consent are required for the collection, use or disclosure of PII except where required or permitted by law. Providing us with your PII is always your choice, however your decision not to provide certain information may limit our ability to provide you with our products or services. We will not require you to consent to the collection, use, or disclosure of information as a condition to the supply of a product or service, except as necessary to be able to supply the product or service.

  1. Limiting Collection

The PII collected will be limited to those details necessary for the purposes we identified. With your consent, we may collect PII from you in person, over the telephone, or by corresponding with you via mail, facsimile, or the Internet.

  1. Limiting Use, Disclosure and Retention

We will only use or disclose PII for the purpose for which it was collected unless you have otherwise consented or when it is required or permitted by law. PII will only be retained for the period of time required to fulfill the purpose for which we collected it or as may be required by law.

  1. Accuracy

We will maintain PII in as accurate, complete and up-to-date form as is necessary to fulfill the purposes for which it is to be used.

  1. Safeguarding Customer Information

Security safeguards appropriate to PII sensitivity level will be implemented and protected. We take all reasonable precautions to protect it from loss, unauthorized use, access, or disclosure.

  1. Information Sharing

We do not share your PII with companies, organizations, or individuals outside of SimpliGRC EXCEPT in the following cases:

With your explicit consent:

For the purposes of registering and accessing e-learning courses, we will collect and share the personal information needed to prove your identity, register you with the education services provider, and process payment.

  1. Openness

We will provide you with information about our policies and practices regarding the management of your PII.

  1. Customer Access

Upon request, you will be informed of the existence, use and disclosure of your PII and will be given access to it. You may verify the accuracy and completeness of your PII and may request that it be amended if appropriate. However, in certain circumstances permitted by law, we will not disclose certain information to you. For example, we may not disclose information relating to you if other individuals are referenced or if there are legal, security or commercial proprietary restrictions.

  1. Handling Customer Complaints and Suggestions

You may direct any questions or enquiries with respect to our privacy policy or our practices by contacting [email protected] or our Contact Us page.

  1. Cookies

A cookie is a small computer file or piece of information that may be stored in your computer’s hard drive when you visit our websites. We may use cookies to improve our website’s functionality and, in some cases, to provide visitors with a customized online experience.

Cookies are widely used, and most web browsers are configured initially to accept cookies automatically. You may change your Internet browser settings to prevent your computer from accepting cookies or to notify you when you receive a cookie so that you may decline its acceptance. Please note: If you disable cookies, you may not experience optimal performance on our website.

  1. Other Websites

Our privacy policy does not govern links to other third-party sites found on our website. Although we endeavor to only link to sites with high privacy standards, our privacy policy only applies to our website. Additionally, we are not responsible for the privacy practices employed by third-party websites therefore, we suggest you examine those sites’ privacy statements to learn how your information may be collected, used, shared and disclosed.

  1. Course Registration

We collect information about you during the checkout process on our store.

While you visit our e-commerce site, we’ll track:

      • Products you’ve viewed: we will use this to, for example, show you products you’ve recently viewed
      • Location, IP address and browser type: we will use this information for purposes like estimating taxes

We’ll also use cookies to keep track of cart contents while you’re browsing our site.

  1. Payment Processing

When you purchase from us, we’ll ask you to provide information including:

      • Your name,
      • Billing address,
      • Email address,
      • Phone number,
      • Optional account information like username and password.

We’ll use this information for purposes such as to:

      • Send you information about your account and order
      • Respond to your requests, including refunds and complaints
      • Process payments and prevent fraud
      • Set up your account for our store
      • Comply with any legal obligations we have, such as calculating taxes
      • Improve our e-commerce offerings
      • Send you marketing messages if you choose to receive them
  1. Account Creation

If you create an account, we will store your name, address, email, and phone number, which will be used to populate the checkout area for future orders.

  1. Who on our team has access

Our team members have access to information to help fulfill orders, process refunds, and support you. For example, both Administrators, Product Managers and Support Staff can access:

      • Order information like what was purchased, when it was purchased and where it should be sent, and
      • Customer information like your name, email address, and billing and shipping information.
      • Contact details needed for providing support and responses to questions and issues submitted for you.
  1. Credit Card Payment Processing

SimpliGRC does not collect, store, or process any credit card information.

We link to PCI-compliant third parties via secure, encrypted communications and share only the minimum necessary information for these companies to accept and process credit card payments on our behalf.