Refund Policy

Refund Policy

SimpliGRC’s refund policy aligns with PECB’s refund policy. Requests for a refund can be submitted only if a candidate faces at least one of the following issues:

1. In cases where double payment for the same invoice has been made. In this situation, the client needs to provide evidence that the payments related to the invoice have been made.
2. In case a coupon code was supposed to be provided but it was not, and the client paid for the fee.
3. In case of customer dissatisfaction with the training course or service provided by PECB and the request for a refund has been made. In this situation, the client needs to provide all the details and knowledge of the circumstances of the caused dissatisfaction.

SimpliGRC will act as the intermediary between PECB and the candidate to help facilitate the process. Clients will be asked to provide all relevant evidence to support their claim. We will review the request with PECB to qualify the eligibility of the refund. Once your request received and reviewed, we will send you an email to notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to original method of payment. Refund times vary with each payment processor.

Please Note:

• SimpliGRC will refund the exact amount it has received in its bank account. If any fees were applied against your invoice, they will be deducted from the refund.If the reimbursement procedure involves fees, these fees will also be deducted from the reimbursement.
• SimpliGRC offers a coupon code that waives fees of exams and certifications for candidates that attend a training course. In these cases, the candidates that are provided with coupon code and have used that coupon code, are not eligible for a refund.

Need Help?

Contact us at training@simpligrc.com for questions related to e-learning courses.