ISO/IEC 20000 Lead Implementer

Description

The PECB ISO/IEC 20000 Lead Implementer Certification provides an in-depth understanding of the requirements and best practices for implementing and managing a Service Management System (SMS) based on ISO/IEC 20000-1. This course aims to equip participants with the skills to plan, implement, monitor, and maintain an SMS, ensuring alignment with organizational goals and continual improvement. Targeted at managers, consultants, project managers, and IT service professionals, the course prepares individuals to lead SMS implementation projects and ensure compliance with ISO/IEC 20000-1 standards. Upon successful completion, participants can earn the internationally recognized PECB Certified ISO/IEC 20000 Lead Implementer credential, validating their expertise and professional capabilities.

Why Should You Attend the ISO/IEC 20000 Lead Implementer Course?

The PECB Certified ISO/IEC 20000 Foundation training course presents the basic concepts of service management and the requirements of ISO/IEC 20000-1 for a service management system (SMS). In this training course you will learn about the various aspects of an SMS, including the context of the organization, top management involvement and activities, planning and resources for the SMS, controls and measures for service delivery activities, performance evaluations, and continual improvement activities.

Who Should Attend?

Managers or consultants involved in and concerned with the implementation of a service management system in an organization
Managers and employees seeking to help their organization meet the service requirements and deliver value
Project managers, consultants, or expert advisers seeking to master the implementation of a service management system based on the requirements of ISO/IEC 20000-1
Individuals responsible for maintaining conformity with the ISO/IEC 20000-1 requirements in an organization
Members of an SMS implementation team

Learning Objectives

Gain a comprehensive understanding of the concepts, approaches, methods, and techniques used for the implementation and effective management of an SMS
Acknowledge the correlation between ISO/IEC 20000-1, standards in the ISO/IEC 20000 series, and other ISO standards
Gain the ability to interpret the requirements of ISO/IEC 20000-1 in the specific context of an organization
Develop the necessary knowledge and expertise to support an organization in effectively planning, implementing, managing, monitoring, and maintaining an SMS
Acquire the expertise to advise an organization in implementing SMS best practices

Educational Approach

Theories, approaches, and good practices used in service management
Lecture sessions, which are illustrated with examples and practical exercises based on a case study that include discussions
Interactions made between participants by means of questions and suggestions

Prerequisites

The main requirements for participating in this training course are a basic knowledge of ISO management system standards, a general understanding of ISO/IEC 20000-1, and an awareness of the management system implementation principles.