ISO/IEC 20000 Lead Auditor

Description

The PECB ISO/IEC 20000 Lead Auditor Certification equips participants with the knowledge and skills to conduct and lead audits of Service Management Systems (SMS) based on ISO/IEC 20000-1. This course aims to strengthen your ability to plan, execute, and manage SMS audits, ensuring compliance with ISO/IEC 17021-1 and ISO 19011 guidelines. Targeted at auditors, managers, consultants, and technical experts, the course prepares individuals to evaluate SMS conformity, draft audit reports, and lead audit teams effectively. Upon successful completion, participants can earn the internationally recognized PECB Certified ISO/IEC 20000 Lead Auditor credential, demonstrating their professional auditing capabilities.

Why Should You Attend the ISO/IEC 20000 Lead Auditor Course?

The PECB ISO/IEC 20000 Lead Auditor training course provides you with the necessary knowledge and skills to conduct service management system (SMS) audits in accordance with widely recognized audit principles, procedures, and techniques. This training course has been developed to reflect the importance of an effective SMS audit. It aims to strengthen your skill set regarding the planning and conducting SMS audits in compliance with the requirements of ISO/IEC 17021-1, the recommendations of ISO 19011, and other best practices of auditing.

Who Should Attend?

Auditors seeking to conduct and lead SMS audits
Managers or consultants seeking to master the SMS audit process
Individuals responsible for maintaining conformity to ISO/IEC 20000-1 requirements in an organization
Technical experts seeking to prepare organizations for an SMS certification audit
Expert advisors in service management

Learning Objectives

Explain the fundamental concepts and principles of a service management system (SMS) based on ISO/IEC 20000-1
Interpret the ISO/IEC 20000-1 requirements for an SMS from the perspective of an auditor
Evaluate the SMS conformity to ISO/IEC 20000-1 requirements, in accordance with the fundamental audit concepts and principles
Plan, conduct, and close an ISO/IEC 20000-1 audit, in accordance with ISO/IEC 17021-1 requirements, ISO 19011 guidelines, and other best practices of auditing
Manage an ISO/IEC 20000-1 audit program

Educational Approach

Theories, approaches, and best practices used in service management system audits
Lecture sessions illustrated with practical examples
Practical exercises based on a case study and discussions
Interaction between participants by means of questions and suggestions
Exercises tailored to prepare the participants for the certification exam

Prerequisites

The main requirements for participating in this training course are a fundamental understanding of ISO/IEC 20000-1 requirements and a comprehensive knowledge of audit principles.